In recent years, the formation of an E-government has been considered one of the factors for further developing democracy in developed countries. By using modern information technologies, E-government creates conditions for providing information and e-services to all citizens residing in the territory of the Republic of Azerbaijan, including legal and physical persons, foreign citizens, and stateless persons, by government bodies.
The main objective of this initiative was to reduce the ‘distance’ between civil servants and citizens in the provision of social services, as well as to simplify and make these relations more transparent. The widespread use of electronic services by public authorities, increasing their number, and improving their quality, and enhancing citizens’ satisfaction is the means of achieving this goal.
In accordance with international practice, the e-government portal is organized based on the “single window” principle, where e-services are provided by government agencies to organize contacts between citizens and public authorities in a more appropriate way.
This project aimed to support society in providing digital literacy to people by using the e-government’s electronic services.